Phone calls are wonderful, but there is nothing like seeing a grandchild's smile or a friend's face. Video calls let you share moments with people who live far away, join family celebrations from home, attend classes and even see your doctor through telehealth. If you have never made a video call, it is easier than it looks.
What you need
- A device with a camera: a smartphone, tablet or laptop. Tablets are popular because the screen is larger than a phone's and they are easy to hold.
- An internet connection: home Wi-Fi or a cellular data plan.
- A video calling app. Common choices include FaceTime (for Apple devices), Zoom, Google Meet and WhatsApp. Use whichever your family uses.
If cost is a barrier, the federal Lifeline program offers a monthly discount on phone or internet service for people with low incomes. See Lifeline: discounts on phone and internet service.
Getting started
- Ask someone you trust to help set up the app and add your contacts. Make sure you know your passwords and keep them in a safe place.
- Practice a call with a family member while they are in the room or on the phone.
- Learn the three main buttons: answer, mute and end call.
- Write simple instructions on a card and keep it by your device.
Tips for a better call
- Sit facing a window or lamp so your face is well lit, not with a bright window behind you.
- Prop up your device at eye level so you do not have to hold it.
- Use headphones or turn up the volume if hearing is a challenge. Many apps offer live captions you can turn on.
- Choose a quiet spot to reduce background noise.
- Schedule regular calls, such as Sunday afternoons, so they become something to look forward to.
Ideas for video visits
- Read a bedtime story to grandchildren.
- Cook the same recipe together in your separate kitchens.
- Play a word game or card game.
- Show off your garden or a craft project.
- Join a religious service, book club or class online.
Free help learning
- Public libraries often offer one-on-one technology help and classes, and some lend tablets or hotspots.
- Senior centers and Area Agencies on Aging may run technology programs.
- Nonprofit groups offer free online and in-person technology classes for older adults.
Video calls with your doctor
Many doctors offer telehealth visits by video. Ask whether your doctor does, how to join and whether your insurance covers it. Have your medicine list and questions ready, just as you would for an in-person visit.
Stay safe online
Keep your device's software updated, use strong passwords and be careful with links in emails and texts. Read online safety basics for more tips.
